Frequently Asked Questions

How can I place an order at effina?

Our online shop makes it easy for you to place an order. If you like a product, you can simply add it to cart and then click on Checkout. Go through the ordering process and enter the information required, such as your full name and address. After you click “Place Order”, you will see an order confirmation message along with the summary of items you have ordered.

Why should I buy from your store?

effina has on board some of the best customized products out there. Plus ordering online will make it so much easier for you to receive your favorite products right at your doorstep. We offer easy access to all your previous orders and provide a way to re-order a particular product any time you want.

What payment methods do you offer?

You can use all major credit/debit cards as well as American Express, PayPal, and Discover to pay for your order.

What should I do if the payment is not accepted?

You may be required to try again after a while. Or contact your bank/card issuer to inquire about the declined payment. Usually, PayPal payments are accepted without any delay but with other methods you may encounter a slight delay because of some problem at the third party site.

Is it possible to cancel my order?

If you want to cancel your order, please contact us within 48 hours. You can get in touch with us through email or call us at our toll-free number and let us know about the reason for cancelling your order. Our representative might also need some additional information from you to verify your identity.

How do I know if a particular product is not in stock?

We only show products on our site that are currently available. If you see a product listed on our site, you can add it to your cart.

How can I return a product?

Although we make sure all our products are adequately described on our site, it is still possible you might have received a defected piece. If that’s the case, you can contact us and initiate the return procedure. Once we receive the item back, we will refund your payment.

Can I get a refund for my shipping costs?

If the fault is at our side, we will refund your shipping cost. However, for change-of-mind returns, we do not refund shipping charges.